Legal notice

Legal Notice

Store Operator

This website and online store are operated under the brand name Garvaya.

Legal name of owner/business: [LEGAL NAME]
Trading name: Garvaya
Business structure: [SOLE PROPRIETORSHIP / PARTNERSHIP / LLP / PRIVATE LIMITED COMPANY]
Principal business address: [COMPLETE BUSINESS ADDRESS]
Country: India

If the business is currently operated as a sole proprietorship, use:

Legal name: [OWNER’S FULL LEGAL NAME], trading as Garvaya

Do not enter “Garvaya Private Limited” unless a company with that legal name has actually been incorporated.

Registration Details

Add only the registrations that genuinely apply:

GSTIN: [GSTIN, IF REGISTERED]
PAN: [DO NOT DISPLAY UNLESS LEGALLY OR OPERATIONALLY REQUIRED]
CIN: [CIN, IF A REGISTERED COMPANY]
LLPIN: [LLPIN, IF AN LLP]
Udyam registration number: [UDYAM NUMBER, IF APPLICABLE]

Any field that does not apply should be removed rather than left as a placeholder.

Contact Information

Customer-support email: [SUPPORT EMAIL]
Customer-support phone/WhatsApp: [SUPPORT NUMBER]
Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST
Website: [FINAL STORE DOMAIN]

Grievance Officer

For complaints regarding orders, payments, delivery, returns, refunds, product information or use of the website, customers may contact:

Name: [GRIEVANCE OFFICER’S FULL NAME]
Designation: Grievance Officer
Email: [GRIEVANCE EMAIL]
Phone: [GRIEVANCE CONTACT NUMBER]
Address: [COMPLETE BUSINESS ADDRESS]
Working hours: Monday to Saturday, 10:00 AM–6:00 PM IST

Garvaya will acknowledge consumer complaints within 48 hours of receipt and will make reasonable efforts to resolve them within one month, subject to the nature of the complaint and applicable law.

India’s Consumer Protection (E-Commerce) Rules require an e-commerce entity to appoint a grievance officer and provide a grievance-redressal process, including acknowledgement and resolution timelines.

Product and Seller Information

Garvaya aims to provide accurate information concerning:

Product name and description
Selling price and applicable charges
Country of origin
Manufacturer, importer or packer details, where applicable
Recommended age
Materials and safety guidance
Delivery information
Return, replacement and refund eligibility

Final information applicable to each product will be displayed on the relevant product page, packaging, invoice or accompanying documentation.

Intellectual Property

Unless otherwise stated, the Garvaya name, logo, website design, written content, photographs, videos, illustrations, packaging concepts and other original materials displayed on this website are owned by, licensed to or lawfully used by Garvaya.

No website content may be copied, reproduced, republished, distributed or commercially exploited without prior written permission, except where permitted by applicable law.

External Links and Services

This website may use or link to third-party services, including payment providers, delivery companies, review platforms, analytics providers and social-media services.

These third parties operate under their own terms and privacy practices. Garvaya is not responsible for the independent content, security, availability or practices of third-party websites.

Accuracy of Information

Garvaya makes reasonable efforts to keep website information accurate and current. However, typographical errors, technical issues or temporary discrepancies may occasionally occur.

Garvaya reserves the right to correct genuine errors relating to product information, pricing, availability or website content, subject to applicable consumer law.

Applicable Law and Jurisdiction

This website and its operations are governed by the laws of India.

Subject to applicable consumer-protection rights and jurisdictional requirements, disputes relating to this website or Garvaya’s services will be subject to the competent courts in:

[CITY, STATE, INDIA]

Consumer Grievances

Customers may first contact Garvaya’s Grievance Officer using the details above.

Where a complaint remains unresolved, customers may also approach the appropriate consumer commission or use the Government of India’s National Consumer Helpline. The Department of Consumer Affairs currently provides consumer-grievance assistance through helpline number 1915.