Refund policy

Return, Replacement and Refund Policy

At Garvaya, we carefully select products intended to provide children with meaningful, creative and screen-free experiences. Please review the following policy before placing an order.

Damaged, defective, incomplete or incorrect products

Please contact us within 7 days of delivery if you receive:

A damaged product
A defective product
An incorrect product
A product with missing components

Send your order number, a description of the issue, and clear photographs or a short video to [SUPPORT EMAIL].

After reviewing the request, we may offer a replacement, replacement component, store credit or refund, depending on the nature of the issue and product availability.

Change-of-mind returns

Change-of-mind return requests may be accepted only when:

The request is submitted within 7 days of delivery
The product is unused and unopened
The original packaging, instructions, accessories and components are complete
The product remains in resalable condition

Return approval is required before sending any item back. Products returned without approval may not be accepted.

Return shipping charges for approved change-of-mind returns may be deducted from the refund.

Products not eligible for return

Returns may not be accepted for:

Used, opened or assembled activity kits
Products with missing or damaged components caused after delivery
Products damaged through misuse or improper storage
Personalised or customised products
Clearance or final-sale products, when clearly marked
Products returned without their original packaging and included materials

These restrictions do not apply when an eligible product was delivered damaged, defective, incomplete or incorrect.

Cancellations

Orders may be cancelled before dispatch by contacting Garvaya as soon as possible.

After an order has been packed or dispatched, cancellation may no longer be possible. Customers may instead request a return after delivery, subject to this policy.

Garvaya may cancel an order because of inventory errors, payment issues, an incomplete delivery address or serviceability limitations. Any payment already collected for a cancelled order will be refunded.

Refund processing

Approved refunds will be processed after the returned product has been received and inspected.

Refunds for prepaid orders will normally be issued to the original payment method. Refund arrangements for Cash on Delivery orders will be communicated to the customer.

Banking and payment-provider processing times may vary after Garvaya initiates the refund.

Return shipping

When Garvaya confirms that a product was delivered damaged, defective, incomplete or incorrect, Garvaya will provide return or replacement instructions.

Customers should not send products to any address without first receiving confirmation from Garvaya.