Terms of Service

Overview

This website is operated by Garvaya. Throughout the website, the terms “we”, “us” and “our” refer to Garvaya.

By visiting our website, purchasing a product or using any part of our services, you agree to these Terms of Service, our Privacy Policy, Shipping Policy and Return, Replacement and Refund Policy.

Please do not use the website or place an order if you do not agree to these terms.

Eligibility

By using this website, you confirm that you are legally capable of entering into a purchase agreement or are using the website under the supervision of a parent or legal guardian.

Products intended for children must be purchased and supervised by a responsible adult where indicated.

Product information

We aim to display accurate information about each product, including:

• Recommended age
• Materials
• Dimensions
• Contents
• Instructions
• Safety guidance
• Colours and appearance

Product colours may vary slightly because of screen settings, lighting, photography or manufacturing differences.

Final product details should be reviewed before purchase. Adult supervision may be required for products containing small parts, craft materials or components unsuitable for younger children.

Educational and developmental information

Descriptions of creativity, concentration, problem-solving, motor skills or other learning benefits explain the intended purpose of the activity.

They do not guarantee a specific educational, behavioural, medical or developmental outcome for every child.

Prices

All prices are displayed in Indian Rupees unless stated otherwise.

Garvaya may update product prices, discounts, shipping charges and promotional offers without prior notice. The price confirmed at checkout will apply to the order.

Any tax or additional charge applicable to an order will be displayed where required.

Orders

Submitting an order does not guarantee acceptance.

Garvaya may refuse or cancel an order because of:

• Product unavailability
• Pricing or listing errors
• Payment failure
• Incomplete or incorrect address
• Suspected fraudulent activity
• COD verification failure
• Delivery-serviceability limitations
• Quantity restrictions

If payment has already been received for a cancelled order, an applicable refund will be initiated.

Payments

Customers must provide complete and accurate billing and payment information.

Online payments may be processed through third-party payment providers. Garvaya does not directly store complete card or banking credentials where payment processing is handled by an authorised provider.

Cash on Delivery may be limited by product, order value, customer history or delivery PIN code.

Shipping and delivery

Processing times, shipping charges, delivery estimates, COD eligibility and tracking information are governed by our Shipping Policy.

Delivery dates are estimates and may be affected by courier operations, public holidays, weather, regional restrictions or circumstances outside our reasonable control.

Cancellations, returns and refunds

Cancellation, replacement, return and refund requests are governed by our Return, Replacement and Refund Policy.

Customers should not send products to any address without receiving return approval and instructions from Garvaya.

Accuracy of customer information

You agree to provide accurate:

• Name
• Address
• Phone number
• Email address
• PIN code
• Payment information

Garvaya is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Acceptable use

You must not use this website:

• For unlawful or fraudulent activity
• To transmit malware or harmful code
• To interfere with website security
• To collect another person’s information without permission
• To submit false orders
• To misuse discounts, COD or refund processes
• To copy or exploit website content without authorisation

We may restrict access or cancel orders where misuse or fraudulent activity is reasonably suspected.

Intellectual property

Unless otherwise stated, Garvaya owns or is authorised to use the website’s:

• Brand name
• Logos
• Product descriptions
• Photographs and videos
• Illustrations
• Packaging designs
• Website design
• Written content

This content may not be copied, reproduced, sold, republished or commercially used without written permission.

Customer reviews and submitted content

When submitting a review, image, video or testimonial, you confirm that:

• The content is genuine
• You have permission to share it
• It does not violate another person’s rights
• It is not unlawful, abusive or misleading

Garvaya may moderate or remove content that violates these requirements.

Any permission for Garvaya to reuse customer photographs or videos for marketing should be obtained clearly and separately where required.

Third-party services and links

The website may use or link to third-party services, including payment providers, courier companies, review platforms and marketing tools.

Garvaya is not responsible for the independent content, availability, security or privacy practices of third-party websites and services.

Disclaimer

We aim to keep the website accurate and available, but we do not guarantee that every function will always be uninterrupted or error-free.

Nothing in these terms excludes customer rights or responsibilities that cannot legally be excluded under applicable law.

Limitation of liability

To the extent permitted by applicable law, Garvaya will not be liable for indirect or consequential losses resulting from the use of the website or products.

This limitation does not apply where liability cannot legally be limited or excluded.

Indemnification

You agree to be responsible for losses or claims resulting from your unlawful misuse of the website, violation of these terms or infringement of another person’s rights.

Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions will continue to apply.

Termination

Garvaya may suspend access, reject orders or terminate use of the services where these terms are violated, fraud is suspected or continued access creates a legal, operational or security risk.

Changes to these terms

Garvaya may update these Terms of Service when business practices, services or legal requirements change.

The latest version will be published on this page with an updated effective date.

Governing law

These terms are governed by the laws of India.

Any disputes will be subject to the jurisdiction of the competent courts in [CITY, STATE], except where applicable consumer law provides otherwise.

Contact information

Questions about these Terms of Service can be sent to:

Business name: Garvaya
Email: [SUPPORT EMAIL]
Phone: [SUPPORT NUMBER]
Address: [COMPLETE BUSINESS ADDRESS]
Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST

Effective date: [DD/MM/YYYY]