Shipping policy

Shipping Policy

Garvaya currently ships physical products to serviceable locations across India.

Order Processing

Orders are processed after:

  • Payment confirmation for prepaid orders
  • Cash on Delivery confirmation, where applicable
  • Product availability verification
  • Delivery address validation

Orders placed on Sundays or public holidays may be processed on the next working day.

The final processing time may depend on product availability and the fulfilment partner handling the order.

Estimated Delivery Time

Estimated delivery timelines will be communicated during checkout, in the order confirmation, or after dispatch.

Delivery time may vary depending on:

  • Customer location and PIN code
  • Product availability
  • Courier serviceability
  • Public holidays
  • Weather conditions
  • Regional restrictions
  • Transportation or operational delays

Remote locations may require additional delivery time.

Shipping Charges

Applicable shipping charges will be displayed during checkout before the order is placed.

Garvaya may offer free shipping above a specified order value. Any free-shipping threshold or promotional shipping offer will be clearly displayed on the website and may change from time to time.

Our proposed initial shipping structure is:

  • Orders below ₹999: applicable shipping charge
  • Orders of ₹999 or more: free standard shipping

This structure may be revised after final courier rates and product weights are confirmed.

Cash on Delivery

Cash on Delivery may be available for eligible products and serviceable PIN codes.

COD orders may require confirmation through:

  • Phone call
  • WhatsApp
  • SMS
  • OTP verification

Garvaya may cancel an unverified COD order or restrict COD availability for certain locations, customers, products or order values.

Any applicable COD handling charge will be displayed during checkout.

Order Tracking

After an order is dispatched, tracking information will be sent through the email address or phone number provided during checkout.

Courier tracking information may take some time to update after dispatch.

Delivery Address

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Complete delivery address
  • Correct PIN code
  • Active phone number
  • Valid email address
  • Landmark or delivery instructions, where required

Please contact Garvaya immediately if an address needs to be corrected.

Address changes may not be possible after an order has been packed or dispatched.

Additional charges may apply when an order must be shipped again because of an incorrect address, incomplete address, customer unavailability or refusal of delivery.

Delivery Attempts and Returned Orders

Courier partners may make one or more attempts to deliver an order.

If an order is returned because:

  • The customer was unavailable
  • The customer refused delivery
  • The address was incorrect or incomplete
  • The customer could not be contacted

Garvaya will review whether reshipment or a refund is possible.

Original shipping charges, return-to-origin charges or reshipping charges may be deducted where legally permitted and where the delivery failure was not caused by Garvaya or the courier partner.

Split Shipments

Orders containing multiple products may sometimes be delivered in separate packages.

Separate tracking information will be provided for each shipment where applicable.

Delayed Shipments

Delivery delays may occasionally occur because of:

  • Courier disruptions
  • Extreme weather
  • Public holidays
  • Regional restrictions
  • Strikes or transportation interruptions
  • Events outside Garvaya’s reasonable control

Garvaya will assist customers with tracking and courier follow-up, but delivery dates cannot be guaranteed when delays are outside our control.

Damaged, Missing or Incorrect Shipments

Contact Garvaya within 7 days of delivery if:

  • The package arrives damaged
  • A product is missing
  • Components are missing
  • An incorrect product is delivered
  • The product has a manufacturing defect

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the outer packaging
  • Clear photographs of the product
  • A short video where reasonably required to assess the issue

Eligible requests will be handled according to Garvaya’s Return, Replacement and Refund Policy.

International Shipping

Garvaya currently focuses on deliveries within India.

International shipping may be introduced later after international fulfilment, duties, product compliance and return processes are established.

Contact Us

For shipping and delivery assistance, contact:

Business name: Garvaya
Email: [SUPPORT EMAIL]
Phone/WhatsApp: [SUPPORT NUMBER]
Support hours: Monday to Saturday, 10:00 AM–6:00 PM IST

Effective date: [DD/MM/YYYY]